Express delivery is free on qualifying orders. Duyum Jewelry does not pay return shipping unless we sent the wrong item or the piece arrived damaged or defective.
Orders ship with FedEx, UPS, USPS, or DHL, depending on destination and service. When your package leaves us, we email a tracking number to the address used at checkout. Shipments are insured in transit.
If you do not see a tracking email, check spam or junk.
Please inspect the parcel before you accept it. If it is damaged in transit, refuse delivery and file a claim with the carrier right away, then email us at contact@duyumjewelry.com.