Duyum Jewelry offers returns within 30 days of delivery. Pieces are 14K solid gold. If a manufacturing defect appears under normal wear, we will repair, replace, or refund at our discretion.
To return an item it must be unworn, unaltered, and in the same condition you received it, with the original Duyum gift box and any cards or tags. Custom, engraved, or made-to-order pieces cannot be returned unless they arrive defective or we made an error. You will need your order number or the email used at checkout.
To start a return, email contact@duyumjewelry.com with your order number and reason. If we approve the return, we will send instructions and, where applicable, a prepaid label. Packages sent back without approval may not be accepted.
Damages and issues
Please check your order when it arrives. If a piece is damaged, defective, or not what you ordered, contact us right away so we can fix it.
Exchanges
The fastest way to get a different size or style is to return the original piece, then place a new order once the return is accepted.
Refunds
After we receive and inspect the return, we will email you. If approved, the refund goes to your original payment method, usually within 10 business days. Your bank may take longer to show it. If more than 15 business days have passed after approval, email us again.
This policy was last updated August 25, 2026.